1. 14-day cool-off (new accounts)
If you have just registered and have not yet spent any credits, you can request a full refund within 14 calendar days of your first purchase — no questions asked. We reverse the original payment to the same method used at checkout.
2. Unused credits after the cool-off
After 14 days, unused, non-promotional credits remain refundable on a pro-rata basis, less a 10% administrative fee, for up to 12 months from purchase. Bonus and promotional credits are not refundable in cash but stay usable until they expire.
3. Delivered services
Credits already redeemed against delivered services (or services in active production) are non-refundable. If you believe a deliverable does not match the agreed brief, contact us within 7 days of delivery and we will rework it at no extra cost.
4. Bank-transfer orders
If you placed a bank-transfer order but have not yet sent funds, simply ignore the pro-forma invoice — the order auto-cancels after 14 days. No charge is made.
5. Chargebacks
Please contact us before initiating a chargeback. Most disputes can be resolved within 2 business days. Accounts with confirmed fraudulent chargebacks are suspended.
6. How to request a refund
- Email [email protected] from the address on your account.
- Include your order ID and the reason for the request.
- We respond within 1 business day and process approved refunds within 5–10 business days, depending on your bank or card issuer.
7. Statutory rights
Nothing in this policy limits your statutory consumer rights in your country of residence, including any non-waivable EU consumer protections.