1. Acceptance
By creating an account or purchasing credits you confirm that you are at least 18 years old, have authority to bind your organization, and agree to these Terms together with our Privacy Policy and Acceptable Use Policy.
2. Accounts
You are responsible for the confidentiality of your credentials and for all activity under your account. Notify us immediately at [email protected] of any unauthorized use.
3. Credits
- Credits are a prepaid unit used to redeem Scale Metrics services. One credit equals €0.10 (with conversion to USD, GBP and PLN at checkout).
- Credits are non-transferable between accounts and have no monetary value outside the platform.
- Bonus credits granted as part of promotions or tiered packs expire 12 months after issue if unused.
- Purchased credits remain valid for 24 months from the order date.
4. Orders and payment
Orders are confirmed once full payment is received. Bank-transfer orders enter a “pending payment” state until funds are credited (usually 1 business day for SEPA/ACH). VAT is added where applicable.
5. Service delivery
Services are delivered against approved briefs and timelines agreed in writing. Scale Metrics retains reasonable discretion over staffing and methodology but commits to the deliverables specified in your statement of work.
6. Intellectual property
You retain ownership of your brand assets and content. Upon full payment, ownership of bespoke deliverables transfers to you, subject to a perpetual license back to Scale Metrics for portfolio and case-study use unless you opt out in writing.
7. Confidentiality
Each party will protect the other’s non-public information with the same care it uses for its own confidential information, and at minimum a reasonable standard.
8. Warranties and disclaimers
The service is provided “as is”. We do not guarantee specific marketing outcomes, traffic, rankings, conversions or revenue. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.
9. Limitation of liability
Our aggregate liability arising out of or relating to these Terms is limited to the amounts you paid Scale Metrics in the 12 months preceding the claim. Neither party is liable for indirect, incidental, special, consequential or punitive damages.
10. Termination
You may close your account at any time. We may suspend or terminate access for material breach of these Terms or the Acceptable Use Policy, or to comply with law. Unused, non-promotional credits are eligible for refund per the Refund Policy.
11. Governing law
These Terms are governed by the laws of France. Any dispute will be resolved exclusively in the competent courts of Paris, France, unless mandatory consumer law in your jurisdiction provides otherwise.
12. Contact
Questions about these Terms: [email protected].